REFUND AND RETURNS POLICY
Important Notes
PayFast processing fees and courier/delivery costs are non-refundable.
A 15% cancellation/restocking fee applies to all returns and canceled orders.
Refund amounts may differ slightly from the original purchase price due to handling fees.
Return Eligibility
To qualify for a return, refund, or exchange:
Goods must be unused, in original packaging, and resellable (CPA Section 55).
Proof of purchase (invoice/receipt) is required (CPA Section 56).
Parts must be installed by an RMI-accredited workshop. Proof of installation (invoice or job card) is required. Incorrect or unprofessional installation voids eligibility.
Returns for non-defective goods (e.g. change of mind/incorrect order) must be made within 14 working days of purchase or delivery.
Defective goods may be returned within 6 months of purchase under the CPA defect warranty.
Non-Returnable Items
Some items cannot be returned, including:
Electrical parts & components.
Special-order items.
Goods that have been used, damaged, altered, or incorrectly installed.
Incorrect Parts Ordered
If you ordered the wrong part:
Returns are allowed within 14 working days if unused and in original packaging.
A 15% restocking/handling fee will apply.
Courier/delivery costs are non-refundable.
Customers are responsible for confirming the correct part number before purchase.
Defective Goods (CPA Section 56)
If a product is found defective within 6 months of purchase:
You may request a repair, replacement, or refund.
Proof of RMI installation is required.
Damage caused after installation or due to misuse is not covered.
Refunds
Once your return is received and inspected, you’ll be notified of approval.
Approved refunds are processed within 7–14 working days to your original payment method (bank/courier times may vary).
Exchanges
You may exchange a defective or incorrect item (supplier error) within 6 months.
Proof of professional installation by an RMI workshop is required.
Exchanges for incorrect orders (customer error) follow our 14-day return policy and incur a 15% handling fee.
📍 All returns & exchanges must be sent to:
48 Schoeman Street, Ganis Building, Shop 9, Corner Schoeman & Apsey Streets, Heidelberg, Gauteng
Shipping Returns
Customers are responsible for return courier costs (non-refundable).
Replacement shipping fees apply (unless the error was ours).
We recommend a trackable courier service or shipping insurance for valuable items.
Disputes & Protection
All disputes will be handled under the Consumer Protection Act (CPA).
Claims must include proof of defect/damage at delivery.
Misuse, wear-and-tear, or incorrect installation are not covered.
We reserve the right to refuse unreasonable or abusive return requests.
By purchasing from us, you agree to this Returns, Refunds & Exchange Policy.
