REFUND AND RETURNS POLICY
Important Notes
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PayFast processing fees and courier/delivery costs are non-refundable.
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A 15% cancellation/restocking fee applies to all returns and canceled orders.
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Refund amounts may differ slightly from the original purchase price due to handling fees.
Return Eligibility
To qualify for a return, refund, or exchange:
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Goods must be unused, in original packaging, and resellable (CPA Section 55).
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Proof of purchase (invoice/receipt) is required (CPA Section 56).
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Parts must be installed by an RMI-accredited workshop. Proof of installation (invoice or job card) is required. Incorrect or unprofessional installation voids eligibility.
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Returns for non-defective goods (e.g. change of mind/incorrect order) must be made within 14 working days of purchase or delivery.
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Defective goods may be returned within 6 months of purchase under the CPA defect warranty.
Non-Returnable Items
Some items cannot be returned, including:
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Electrical parts & components.
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Special-order items.
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Goods that have been used, damaged, altered, or incorrectly installed.
Incorrect Parts Ordered
If you ordered the wrong part:
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Returns are allowed within 14 working days if unused and in original packaging.
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A 15% restocking/handling fee will apply.
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Courier/delivery costs are non-refundable.
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Customers are responsible for confirming the correct part number before purchase.
Defective Goods (CPA Section 56)
If a product is found defective within 6 months of purchase:
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You may request a repair, replacement, or refund.
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Proof of RMI installation is required.
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Damage caused after installation or due to misuse is not covered.
Refunds
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Once your return is received and inspected, you’ll be notified of approval.
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Approved refunds are processed within 7–14 working days to your original payment method (bank/courier times may vary).
Exchanges
You may exchange a defective or incorrect item (supplier error) within 6 months.
đź“Ť All returns & exchanges must be sent to:
48 Schoeman Street, Ganis Building, Shop 9, Corner Schoeman & Apsey Streets, Heidelberg, Gauteng
Shipping Returns
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Customers are responsible for return courier costs (non-refundable).
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Replacement shipping fees apply (unless the error was ours).
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We recommend a trackable courier service or shipping insurance for valuable items.
Disputes & Protection
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All disputes will be handled under the Consumer Protection Act (CPA).
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Claims must include proof of defect/damage at delivery.
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Misuse, wear-and-tear, or incorrect installation are not covered.
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We reserve the right to refuse unreasonable or abusive return requests.
By purchasing from us, you agree to this Returns, Refunds & Exchange Policy.
