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REFUND AND RETURNS POLICY

Important Notes

• PayFast processing fees and courier/delivery costs are non-refundable.

• A 15% cancellation/restocking fee applies to all returns and canceled orders.

• Refund amounts may differ slightly from the original purchase price due to handling fees.

Return Eligibility

To qualify for a return, refund, or exchange:

• Goods must be unused, in original packaging, and resellable (CPA Section 55).

• Proof of purchase (invoice/receipt) is required (CPA Section 56).

• Parts must be installed by an RMI-accredited workshop. Proof of installation (invoice or job card) is required. Incorrect or unprofessional installation voids eligibility.

• Returns for non-defective goods (e.g. change of mind/incorrect order) must be made within 14 working days of purchase or delivery.

• Defective goods may be returned within 6 months of purchase under the CPA defect warranty.

Non-Returnable Items

Some items cannot be returned, including:

• Electrical parts & components.

• Special-order items.

• Goods that have been used, damaged, altered, or incorrectly installed.

Incorrect Parts Ordered

If you ordered the wrong part:

• Returns are allowed within 14 working days if unused and in original packaging.

• A 15% restocking/handling fee will apply.

• Courier/delivery costs are non-refundable.

• Customers are responsible for confirming the correct part number before purchase.

Defective Goods (CPA Section 56)

If a product is found defective within 6 months of purchase:

• You may request a repair, replacement, or refund.

• Proof of RMI installation is required.

• Damage caused after installation or due to misuse is not covered.

Refunds

• Once your return is received and inspected, you’ll be notified of approval.

• Approved refunds are processed within 7–14 working days to your original payment method (bank/courier times may vary).

Exchanges

You may exchange a defective or incorrect item (supplier error) within 6 months.

• Proof of professional installation by an RMI workshop is required.

• Exchanges for incorrect orders (customer error) follow our 14-day return policy and incur a 15% handling fee.

📍 All returns & exchanges must be sent to:
48 Schoeman Street, Ganis Building, Shop 9, Corner Schoeman & Apsey Streets, Heidelberg, Gauteng

Shipping Returns

• Customers are responsible for return courier costs (non-refundable).

• Replacement shipping fees apply (unless the error was ours).

• We recommend a trackable courier service or shipping insurance for valuable items.

Disputes & Protection

• All disputes will be handled under the Consumer Protection Act (CPA).

• Claims must include proof of defect/damage at delivery.

• Misuse, wear-and-tear, or incorrect installation are not covered.

• We reserve the right to refuse unreasonable or abusive return requests.

By purchasing from us, you agree to this Returns, Refunds & Exchange Policy.